Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

ESPN Accident subscribtion

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She cancelled the espn subscription on the same day the 26.09.2020,we want a refund please.

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Roku Employee
Roku Employee

Re: ESPN Accident subscribtion

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@richardeck 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: ESPN Accident subscribtion

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@richardeck 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: ESPN Accident subscribtion

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My son was playing with the remote. Accidentally purchased espn, I realized 5mins after and canceled on the same day & now they’re telling me I cannot get a refund. Wtf am i gonna do with espn when I don’t even watch sports! [post edited]

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Roku Employee
Roku Employee

Re: ESPN Accident subscribtion

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@Nasheree 

Thanks for the post.

We would recommend setting up a PIN for your Roku account to avoid unwanted purchases in the future. For more information about setting up a PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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