Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JenPar
Level 7

Duplicate charges

I was just charged (as well as last month and I didnt notice) for Sundance Now. I JUST signed up and was charged for that channel. Not understanding why I was charhed May 7 and 8 for the same thing as well as the charge last month when I didnt have the app till last week. Any help would is appreciated. Thank you.

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Duplicate charges

@JenPar 

Thanks for the post.

Did you have a free trial to another channel recently?

It's possible that Sundance may be the channel provider for another channel that you are being charged for. We highly recommend reviewing the terms for any trial, prior to signing up. 

Please keep us posted


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos