Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
meffertf
Level 8

Downgrade Paramount+

Trying to downgrade my Paramount+ subscription from the commercial free version to the one with commercials.

Subscribed via Roku, all I see in my account is cancel, which I do not want to do. When I tried that, it just canceled, had no option to activate the lower tier. 

Tried to submit a request to customer service for help, all I got was "error submitting your request", so I'm here.

How do I downgrade without canceling? 

3 REPLIES 3\
andyross
Level 16

Re: Downgrade Paramount+

Go ahead and cancel it through Roku. Then go to the Paramount+ web site and sign up there. You have found yet another reason not to subscribe through 3rd parties.

meffertf
Level 8

Re: Downgrade Paramount+

Makes sense. Thought I was just missing some obvious option somewhere.

 

Thanks

makaiguy
Community Streaming Expert

Re: Downgrade Paramount+

Note that canceling most such services just prevents the service from auto-renewing at the end of your current subscription period.  Few if any will cancel immediately and refund the unused portion of the subscription to you.  If you then establish a new subscription before the old one runs out, this means you're paying double.  This may not be that big a deal if you're you're currently paying monthly, but if you have an annual subscription with a lot of months yet to run, you might want to wait until it expires before setting up the new account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600