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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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jdjmiz
Level 7

Double charged

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 I got charged twice for an espn 2 yearly subscription. I subscribed today for the monthly billing,a fee was taken out of my account for this. I went to watch the ufc 254 event then was charged 91.00 dollars, The event had already ended. Thats when I ent to my bank account and saw the 2 charges, ons for like $6.54 and one for $91.00. I immediatly called espn 2 for explanation, they canceled the bundle which was $91.00, which included a pay per view that was finished and a year subscription that I was already charged for.They said to contact Roku for a refund of the 91 dollars that was succesfully cancel by espn 2,I tried to contact Roku by calling a number that said they have no customer service via phone but no mention of any customer service email, which I still have not found. If snyone knows how to email them please let me know. I want to get this resolved, Ive already cancelef all my subscriptions because I do not trust a buisness that has ni means to contact them

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renojim
Level 21

Re: Double charged

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There's no email.  You have to jump through the hoops at https://support.roku.com/contactus

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renojim
Level 21

Re: Double charged

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There's no email.  You have to jump through the hoops at https://support.roku.com/contactus

View solution in original post

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