Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
klat0n
Level 7

Double charged for Disney Plus

I have been charged for Disney Plus by both The Disney Company (6.99) and Roku (7.27) for multiple months. How do I get a refund?  

0 Kudos
4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Double charged for Disney Plus

@klat0n 

Thanks for the post.

Do you have a Disney+ subscription? How are you subscribed? Are you subscribed through Roku Pay or through the channel provider directly? From the sounds of it, it looks like you have two subcriptions.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
HH2
Level 7

Re: Double charged for Disney Plus

What ever happened with your refund request?

 

How did the double billing start? Did you one time (after subscribing to Disney) access the Disney channel through Roku and give them authority to charge your credit card?

0 Kudos
quasinil
Level 7

Re: Double charged for Disney Plus

Did you ever get a full refund? I just found out the same has been happening to me since 2019.  This is why everyone says to never do the free trials....

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Double charged for Disney Plus

Hello @quasinil

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

0 Kudos