Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Double billing

I did the HBO trial for 7 days and had trouble linking to the Roku account.  I went through Roku originally but it did not link correctly so I thought that I would have to do it through HBO themselves.  Now I have been charged twice from HBO and Roku! This is unbelievable HBO says that I cannot have my money back from them and that I would have to contact you.  Both of those payments are still pending and I would like for the one through Roku to be taken off and refunded. Thank You!

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Roku Employee
Roku Employee

Re: Double billing


Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': They will be able further assist you.


Danny R.
Roku Forum Moderator
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