Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Alapoly
Level 7

Double billing

I just noticed that I am being billed 64.98 twice each month (different cards) for service. We pay 54.99 to Hulu for streaming. We have Roku for our den  and 2 bedrooms. Customer service appears completely shut down right now

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Double billing

@Alapoly 

Thanks for the note.

When you say that you are being double billed, are you being billed both through Roku Pay and through the channel provider directly? If this is the case, you will need to unsubscribe from either of them.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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axle_rose
Level 7

Re: Double billing

i get double billed constantly from roku for the disney channel.

and for the life of me, i cant see why?  AND ROKU IS ABSOULTY USELESS, THIS HAS BEEN GOING ON FOR 5 MONTHS NOW!!!!  WHAT IS SO HARD ABOUT BILLING ME ONCE A MONTH FOR DISNEY.  ???

WHY CANT THEY CORRECT.   I GAVE THEM MY E-MAIL ADDRESS,  IN FACT THEY KNOW IT.  ALL THEY HAVE TO DO IS BILL ME ONCE ON THAT E-MAIL.   DISREGARD ALL OTHER ACCOUNTS OR E-MAIL THEY THINK THEY HAVE.  COOINCIDENALLY, I SHOW ONLY SIGNING UP ONCE ON THIS WEBSITE FOR DISNEY.  ONE SUBSCRIPTION.  ONE    

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RokuDanny-R
Roku Employee
Roku Employee

Re: Double billing

@axle_rose 

Thanks for the post.

As stated in my previous post, when you say that you are being double billed, are you being billed both through Roku Pay and through the channel provider directly? If this is the case, you will need to unsubscribe from either of them.Have you checked with Disney+ support to see if you have a subscription with them directly? 

You can reach Disney+ support here: https://help.disneyplus.com/csp

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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