Is there a way to bypass "roku pay"? I don't feel the need, nor do I want to have my credit card information stored here.
Also, why no customer service phone number? That just seems super shady to me!
If you've already set up your account you can remove the payment information at https://my.roku.com/payment/account
If you're asking how to set up a new account without adding a payment method you can do that at https://my.roku.com/signup/nocc
In case you hadn't already noticed, Roku customer service is notoriously horrible.