Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Dont want to have my cc info stored

Is there a way to bypass "roku pay"?  I don't feel the need, nor do I want to have my credit card information stored here.


Also, why no customer service phone number?  That just seems super shady to me!

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Level 21

Re: Dont want to have my cc info stored

If you've already set up your account you can remove the payment information at

If you're asking how to set up a new account without adding a payment method you can do that at

In case you hadn't already noticed, Roku customer service is notoriously horrible.

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