Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Hollyn64
Level 7

Don't want any premium challens

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I don't want premium challens not even free trails how do I stop them from charging me for this?

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Strega
Level 15

Re: Don't want any premium challens

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Don't use those channels?

I've had a Roku for years and never been charged for anything.  Maybe you could be more specific about what is happening?

If you have kids signing up for stuff, remove those channels and add a PIN to your account so kids can't add channels.

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Strega
Level 15

Re: Don't want any premium challens

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Don't use those channels?

I've had a Roku for years and never been charged for anything.  Maybe you could be more specific about what is happening?

If you have kids signing up for stuff, remove those channels and add a PIN to your account so kids can't add channels.

View solution in original post

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renojim
Community Streaming Expert

Re: Don't want any premium challens

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Check your subscriptions at https://my.roku.com/account/subscriptions .  If none are shown, it's possible that you're the victim of fraud.  Take it up with your financial institution.

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