Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
bravotn2012
Level 7

Does anyone in support have the ability to solve customer issues???

Surely there is one person at Roku that can solve a problem. Just one?IMG_1654.PNG

 

IMG_1655.PNG

 

IMG_1656.PNG

 

0 Kudos
2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Does anyone in support have the ability to solve customer issues???

Hi @bravotn2012,

Thanks for the post.

I have already escalated this issue to the appropriate team to follow up on this case. They will follow up and assist you.

We appreciate your patience for the time being!

Thanks,

Mary

0 Kudos
bravotn2012
Level 7

Re: Does anyone in support have the ability to solve customer issues???

Mary- No offense to you personally, but your response is the same response of all previous responses. No one at your company can apparently offer support. Are you able to provide contact info for your headquarters? I would like to get in touch with someone there. 

0 Kudos