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Jeffrey77
Level 7

Does a Roku 2 retain personal data?

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I recently upgraded to a Roku tv and I disconnected my Roku 2 device. I was wondering if the "2" device retained any log-in data etc. I want to just send it along to Goodwill with other stuff but now I am wondering. I see the "unlink" option in my account and was wondering if that would prevent any of my concerns. 

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atc98092
Community Streaming Expert

Re: Does a Roku 2 retain personal data?

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Yes, it does retain some of your personal information, mostly login credentials to channels that use them.  Since you've unlinked it from your account, it no longer can charge anything to your account. As mentioned, a factory reset clears all personal information from the memory.

Dan

Roku Community Streaming Expert

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Strega
Level 17

Re: Does a Roku 2 retain personal data?

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I would do a factory reset as well.

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atc98092
Community Streaming Expert

Re: Does a Roku 2 retain personal data?

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Yes, it does retain some of your personal information, mostly login credentials to channels that use them.  Since you've unlinked it from your account, it no longer can charge anything to your account. As mentioned, a factory reset clears all personal information from the memory.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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