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Level 7

Re: Does Roku need to be region set?

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I'm having this problem and have tried factory reset and my IP address is UK still no joy any tips? Ty CN29

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Roku Employee
Roku Employee

Re: Does Roku need to be region set?

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@CN29 

Thanks for the post.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Does Roku need to be region set?

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Hi, any chance of tips? I too have only the US channels available?  Im trying to set thisup for my eldery parents and unlike my own box, this is really frustrating, as channels such as UKplay etc are not available?  

Thanks Jon T 

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Roku Employee
Roku Employee

Re: Does Roku need to be region set?

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@TonyT1 

Thanks for the inquiry.

I would recommend following the steps provided by my previous post to see if that resolves your issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Does Roku need to be region set?

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I have just set up and found the same problem. 
have you resolved this yet?

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