Thanks for the notes here. The situation posed by the original topic author related to an account regional misidentification, between 2 officially supported regions for Roku products. The US and the UK are both regions in which Roku directly sells products and services, and offers an official channel store for available channels/services in those respective regions, based on availability determined by each channel/service provider themselves.
Other locations in which Roku does not officially sell products are not supported regions, and therefore do not offer the same options for adding channels/services (e.g. Israel). Some services, such as Netflix and YouTube, have been made available by these service providers in almost any location, and would be available on Roku in currently unsupported regions. Other channels may not have been made available by their respective service providers in these locations, and therefore will not be available to add.
We're always looking at expanding our platform offering to additional regions, however, channel availability is ultimately determined by each service provider. Channels will only be available for regions in which the service provider has enabled access to their services on our platform. We'd recommend following up with any individual service provider that you are interested in to request additional information about their availability on Roku in your location, and share your interest.
Please let us know if you have any additional questions.
Thanks,
Tanner
Tanner D.
Roku Community Manager
