Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7


I just upgraded my Verizon phone and Disney+  Is included..  how do I get a refund for my year subscription that paid for thru Roku?

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2 Replies
Level 21

Re: Disney+

Every streaming subscription with which I have ever seen, either through a third party like Roku or directly with the channel, is nonrefundable. You are pre-paying for a specified subscription period and it auto renews when that period runs out. When you cancel the subscription it prevents the auto-renewal but the subscription stays in force until the balance of the pre-paid period expires. These conditions are explained on screen and must be accepted when subscribing (you know, all that stuff none of us bothers to read at the time).

My advice would be to enjoy your current prepaid year, cancel your subscription before it runs out to keep it from auto-renewing, then sign up for your free subscription through Verizon when the subscription through Roku goes dead.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Roku Employee
Roku Employee

Re: Disney+

Hi @Jack1989,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.


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