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MrsLaJoie513
Level 7
‎08-26-2020 05:03 PM

Disney Roku ending sooner

Can someone please tell me why Roku would charge your account for Disney on 8/3/20 & then on 8/26/20 say that your subscription has ended??

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RokuDanny-R
Roku Employee
Roku Employee
‎08-27-2020 03:25 PM

Re: Disney Roku ending sooner

@MrsLaJoie513 

Thanks for the inquiry.

Do you know if you currently have 2 different subscriptions to the Disney+ channel? One through the channel provider directly and one through Roku Pay? We would recommend taking a look at your account online at my.roku.com and clicking Manage your subscription to see if you have Disney+ subscription through Roku Pay.

If you need further assistance with, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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