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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Srn3884
Level 7

Disney Plus Subscription Doesn’t Work

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I purchased a subscription to Disney Plus through Roku, but when I tried to log in it said there is no account tied to that email. I’m certain the email address is the one Disney Plus should have because it’s listed in my Roku account. How do I fix this? Disney Plus support won’t help. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus Subscription Doesn’t Work

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@Srn3884 

Thanks for the post.

Please be aware that your Disney+ account login may be different than that of your Roku account.

For further assistance with your Disney+ account authentification, you will need to contact Disney+ support. You can reach them here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator

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boogernose
Level 18

Re: Disney Plus Subscription Doesn’t Work

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It is between you and Disney. If they wont help cancel.

Disney Plus requires a higher end Roku I believe.

I hope you have this.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus Subscription Doesn’t Work

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@Srn3884 

Thanks for the post.

Please be aware that your Disney+ account login may be different than that of your Roku account.

For further assistance with your Disney+ account authentification, you will need to contact Disney+ support. You can reach them here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Faithofstihl
Level 7

Disney Plus account

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I activated my Disney Plus account on Dec 12. On the 26th we were watching in morning but that evening It’s says I don’t have an account. My email let’s me log in but no active account. I contacted them and I have correct email but no payment for active subscription. Disney plus is listed on my Roku recent purchases and I see the Payment on my PayPal account. I want this fixed by how do I even talk to a person for Roku help??   So frustrating!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus account

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@Faithofstihl 

Thanks for the inquiry.

If you subscribed to to Disney+ through Roku Pay, you can reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

However if you subscribed to Disney+ through the channel provider directly, you will need to contact Disney+ support directly for further assistance. You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator
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