Accounts, Billing, & Orders

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GLENIAS
Level 7

Disney+ CHANNEL THAT I DID NT AUTHORIZE OR KNOW HAD BEEN ADDED TO MY ACCOUNT

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i was charged for disney plus that i did not order. can i get a refund and was the 85.00 plus for a year or month becuse i cancelled it imediately after showing up in my account. if you can not refund it how do i reinstall it if it was for a year.

1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Disney+ CHANNEL THAT I DID NT AUTHORIZE OR KNOW HAD BEEN ADDED TO MY ACCOUNT

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Hello @GLENIAS

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Disney+ CHANNEL THAT I DID NT AUTHORIZE OR KNOW HAD BEEN ADDED TO MY ACCOUNT

Jump to solution

Hello @GLENIAS

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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