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90days
Level 7

Discovery+

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I ordered Discovery+ through the RoKu I’m steady being charged but discovery+ is saying that they only take CC payments so my account is inactive but my card has been charged twice and there is no one to talk to about this and I’m on my way to complain to discovery+ again 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery+

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@90days

Thanks for the post.

Did you purchase the subscription through Roku Pay? If so, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery+

Jump to solution

@90days

Thanks for the post.

Did you purchase the subscription through Roku Pay? If so, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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