I ordered the Ultra on the 2nd and got a confirmation email stating it was in stock and will ship on the 3rd. As of today it got pushed back as shipping on the 4th. I have a feeling it will be pushed back again. Is this their ploy to make their profits look good at the expense of their customers?
Hello. Placed an order for a Roku Ultra. Says the item shipped, but I never received an email saying it has shipped. When it shipped or even a tracking number.
Thank you for ANY help with getting this resolved.
Order #:102139872
Order date: 11/28/2019
I placed an order on my credit card and have not received a receipt or tracking number in a week. I am about to call my bank and file a fraud claim and then call the Federal Trade Commission. I have no way to check the status
@Rene24_04 @RyanC @kewlncguy @oregon681
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
For account, billing or order related issues, please contact our support team directly here: https://support.roku.com/contactus
Thanks,
Danny
So the fact you switched strings means my item was backordered?