Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Device S/N doesn't match account

I checked the S/N on my devices against what is in my account and they do not match. 
How can I update the S/N on my account?

0 Kudos
Community Streaming Expert

Re: Device S/N doesn't match account

If they don't match you've got a problem.  Does the email address that shows up under Settings->System->About match the email address you used to log in at ?  Also, don't confuse the serial number with the Device ID.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Roku Employee
Roku Employee

Re: Device S/N doesn't match account


Thanks for the post.

In addition to what @renojim mentioned, if you need further assistance with account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able to further assist you.


Danny R.
Roku Forum Moderator
0 Kudos