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Abby27
Level 7

Device Hacked?

I believe my Roku was hacked. I Was watching YouTube on it and it started making like a rave music noises and like the picture on the screen stretching and then I got disconnected from Wi-Fi and then even though I’m connected says that I’m not and now I can’t even like open my channels and when I do the thing that says that I don’t like I’m not connected to Wi-Fi it doesn’t look the same

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hacked

@Abby27 

Thanks for the post.

We would recommend trying to perform a factory reset on your device to see if that resolves the issue you are experiencing.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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