Accounts, Billing, & Orders

[Abby27]

I believe my Roku was hacked. I Was watching YouTube on it and it started making like a rave music noises and like the picture on the screen stretching and then I got disconnected from Wi-Fi and then even though I’m connected says that I’m not and now I can’t even like open my channels and when I do the thing that says that I don’t like I’m not connected to Wi-Fi it doesn’t look the same

[RokuDanny-R]

@Abby27 

Thanks for the post.

We would recommend trying to perform a factory reset on your device to see if that resolves the issue you are experiencing.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Thanks,
Danny