I have the same issue. Roku currently offers no phone support. And online support requires that I log into her account. But I don't have her account info. I entered her email address and clicked forgot password but I don't get a password reset link. So as of now, I can't access any support options.
Please tell me how to address this issue.
How do I access my Roku account if I forgot my email address or password?
How to cancel a channel subscription
From your Roku streaming device
Thank you for the response. But the only two options in the link you sent are to select "Forgot Password" on a computer login, or to access her account via her Roku. Neither of those is a viable solution. The Forgot Password link does not generate a response, and I don't have access to her Roku box. She passed in November and the equipment was all discarded then.
We appreciate your contact.
We're sorry to hear about your loss. We suggest unsubscribing the channels from TV. On your TV, highlight the channel and press the * button to manage the subscription and cancel the subscription. I've provided a link to go into further detail: How do I manage or cancel a Roku® Pay subscription?
For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
I don't have access to her tv or Roku device - they were discarded when we cleaned out the house. I can't access any of your online support options because you require a login and I don't know her login. And the forgot password option doesn't work. And you don't offer phone support.
She passed away in November. I'd like to get an account refund for the billings since her death. I was able to do that with everything from her health insurance to her social security. I didn't expect Roku to be the service that made it impossible.
This is too hard and not a positive customer experience. It's not a lot of money. You can keep it. I give up.
When you use the support site use the same login you're using here (don't worry about it not being your loved ones' account) then you can explain the problem.