Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Mad13fred26
Level 7

Death of subscriber

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My mom passed away and when i was there taking care of stuff i logged in and put my credit card in to access her roku. I do not know her accounts or log in information. I'm in Ohio, her house is in Michigan. I just want to delete the account or remove my card. Thank you

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RokuDanny-R
Roku Employee
Roku Employee

Re: Death of subscriber

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@Mad13fred26 

Thanks for the post.

I'm sorry to hear about your loss.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Death of subscriber

Jump to solution

@Mad13fred26 

Thanks for the post.

I'm sorry to hear about your loss.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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