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Dragonrat13
Level 7

Death - need to cancel services

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My father passed and I no longer have access to his ROKU box or email address. I am unable to sign into the account, but I need to cancel his channels and subscription. Unfortunately, there is no live service person to help me anywhere, it seems. Any ideas? 

This is terribly frustrating. I should be able to find a person to help me fix this.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Death - need to cancel services

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@Dragonrat13

Thanks for the post. I'm sorry to hear for your loss.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Death - need to cancel services

Jump to solution

@Dragonrat13

Thanks for the post. I'm sorry to hear for your loss.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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