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KC_21
Level 7

DEATIVATING AND REACTIVATING

June 2021 I was able to contact support and have them fix my remote!  They deactivated it and then reactivated it which created my remote to be paired correctly!  I have had this done several times in the course of my paid account but this is frustrating me to not have a service available to the point I may want to switch to Fire Stick I know Amazon is always available!

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renojim
Community Streaming Expert

Re: DEATIVATING AND REACTIVATING

Paid account?  Roku is free.  Deactivate and reactivate a remote?  Huh?  That's not a thing.  Are you referring to re-pairing a remote?  That shouldn't have to be done repeatedly.  Maybe try to explain exactly what's going on.  What support did you contact?

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