Purchased a year long subscription to DC universe back in may and now I can't use it on my roku. Says watch with free trial tried logging in again, still didn't work why can't I use my subscription I paid 80 dollars for?
The next thing to check is that the email address that shows up under Settings->System->About matches the email address you used when you checked your subscriptions. If that checks out, remove the channel, reboot/restart your Roku (don't skip this step), and then add the channel again. If it still doesn't work you'll have to contact Roku and hope they're helpful: https://support.roku.com/contactus
How did you subscribe to DC Universe?
It was purchased through roku
@makaiguy wrote:How did you subscribe to DC Universe?
- Directly with DC Universe on their website?
- Through some other 3rd party provider other than Roku? Which one?
- Through Roku?
Check your subscriptions at: https://my.roku.com/account/subscriptions
It shows I have it but doesn't allow me to watch on my roku at all for some reason.
The next thing to check is that the email address that shows up under Settings->System->About matches the email address you used when you checked your subscriptions. If that checks out, remove the channel, reboot/restart your Roku (don't skip this step), and then add the channel again. If it still doesn't work you'll have to contact Roku and hope they're helpful: https://support.roku.com/contactus