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Jes1
Level 7
‎09-06-2020 08:07 PM

DCU Year long subscription

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Purchased a year long subscription to DC universe back in may and now I can't use it on my roku. Says watch with free trial tried logging in again, still didn't work why can't I use my subscription I paid 80 dollars for?

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renojim
Community Streaming Expert
‎09-09-2020 12:23 PM

Re: DCU Year long subscription

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The next thing to check is that the email address that shows up under Settings->System->About matches the email address you used when you checked your subscriptions.  If that checks out, remove the channel, reboot/restart your Roku (don't skip this step), and then add the channel again.  If it still doesn't work you'll have to contact Roku and hope they're helpful:  https://support.roku.com/contactus

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View solution in original post

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makaiguy
Community Streaming Expert
‎09-06-2020 09:21 PM

Re: DCU Year long subscription

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How did you subscribe to DC Universe?

  • Directly with DC Universe on their website?
  • Through some other 3rd party provider other than Roku?  Which one?
  • Through Roku?

 

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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Jes1
Level 7
‎09-08-2020 09:27 PM

Re: DCU Year long subscription

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It was purchased through roku

@makaiguy wrote:

How did you subscribe to DC Universe?

  • Directly with DC Universe on their website?
  • Through some other 3rd party provider other than Roku?  Which one?
  • Through Roku?

 

 

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renojim
Community Streaming Expert
‎09-08-2020 11:54 PM

Re: DCU Year long subscription

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Check your subscriptions at:  https://my.roku.com/account/subscriptions

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Jes1
Level 7
‎09-09-2020 12:00 AM

Re: DCU Year long subscription

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Capture+_2020-09-09-02-57-02.png

It shows I have it but doesn't allow me to watch on my roku at all for some reason. 

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renojim
Community Streaming Expert
‎09-09-2020 12:23 PM

Re: DCU Year long subscription

Jump to solution

The next thing to check is that the email address that shows up under Settings->System->About matches the email address you used when you checked your subscriptions.  If that checks out, remove the channel, reboot/restart your Roku (don't skip this step), and then add the channel again.  If it still doesn't work you'll have to contact Roku and hope they're helpful:  https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Reply