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l1nda
Level 7

Customer service misunderstands my request

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I mistakenly ordered two (2) of the new remotes.  I then e-mailed customer service to cancel one, providing the appropriate Transaction ID number.  The response from Richard C.:  "I understand from your message that you want to cancel your **** subscription. ???  (The asterisks are mine, as there is no need to identify the app)???  Based on what I've read in other posts, I'm a little concerned about the matter's resolution, especially since there are no live CS personnel due to the situation.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Customer service misunderstands my request

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@l1nda 

Thanks for the post.

If you are in contact with our Support, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Customer service misunderstands my request

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@l1nda 

Thanks for the post.

If you are in contact with our Support, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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