I mistakenly ordered two (2) of the new remotes. I then e-mailed customer service to cancel one, providing the appropriate Transaction ID number. The response from Richard C.: "I understand from your message that you want to cancel your **** subscription. ??? (The asterisks are mine, as there is no need to identify the app)??? Based on what I've read in other posts, I'm a little concerned about the matter's resolution, especially since there are no live CS personnel due to the situation.