I have been in email contact with Roku Customer Support since my Roku Premiere device stopped working a few weeks ago. I was told to mail my faulty device to their UK warehouse and they'd send me a replacement under warranty. However it has been over a week since my faulty device was signed for having arrived at their UK warehouse and I have not had any update or notification to let me know they're working on dispatching a replacement. Anyone had a similar experience? Did you just receive a new device in the mail without notification that one was being dispatched or is it just super slow? I really want to believe it's a process that's just taking a little longer but I am starting to get just a little suspicious and worried :-(
Experiencing a similar issues in the US. Took the post office 2 days to even find the address customer service provided in CA, finally got delivery confirmation to "An alternate garage or building" and no communication from Customer Support for 2 days now. Not impressed. With all the competitive units available now, this will likely be my last Roku purchase.