Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Kimhelp
Level 7

Credit card shut down, how can I pay?

My credit card was shut down due to fraudulent activity. How can I make a payment?

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4 Replies
Strega
Level 12

Re: Credit card shut down, how can I pay?

Have you logged in to your Roku account and changed the card there?  I did that once a few years ago and everything "just worked" after that.

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Kimhelp
Level 7

Re: Credit card shut down, how can I pay?

Thanks for responding. I don’t have a new credit card yet. Can I pay by check?  

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Strega
Level 12

Re: Credit card shut down, how can I pay?

I don't know.  I've never heard of paying by check here.  Do you happen to have a paypal account with a balance?  Maybe a prepaid credit card would work too. (I haven't tried.)

I just found this on Roku's site so it sounds like a prepaid mastercard or visa will work:

"MasterCard, Visa and PayPal are accepted payment methods for all Roku regions. American Express is also available for all sites except France, and Discover is available in the U.S. and Canada. Pre-paid gift cards can be used as a payment method as long as the card brand is an accepted card type, for example MasterCard or Visa."

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renojim
Level 21

Re: Credit card shut down, how can I pay?

The "fraudulent activity" makes me wonder just what payment you think you need to make.  There have been scams where people receive emails or text messages stating that their Roku account would be shut down if a payment isn't made.  I really hope that's not the kind of payment you think you need to make.  You should only need a payment method if you have active subscriptions shown at https://my.roku.com/account/subscriptions .  If you don't have any active subscriptions then you don't need to worry until you want to buy or subscribe to something through "Roku Pay".

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