Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jdbaldwin85
Level 7

Credit card is charged for roku but is not the card intended

Each month I am charged to my credit card for "Roku for CBS Interactive." It is not the authorized card on the Roku account. Is there a way to talk to someone official about this? I do not want to put a stop to the charge through the bank, but i will if need be.

0 Kudos
1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Credit card is charged for roku but is not the card intended

Hi @Jdbaldwin85

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos