Accounts, Billing, & Orders

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TheresaB96
Level 9

Credit Card Not Valid?

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I am TRYING to set up ACCOUNT INFORMATION. My current bank card IS NOT overdrawn....so, why is your website asking me for a "VALID" Card????

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RokuDanny-R
Roku Employee
Roku Employee

Re: Credit Card Not Valid?

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@TheresaB96 

Thanks for the inquiry.

When you inputted your credit card information, did you make sure that you have inputted the information correctly and verified it's correct?

If you are still having issues with linking your credit card to your Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Credit Card Not Valid?

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@TheresaB96 

Thanks for the inquiry.

When you inputted your credit card information, did you make sure that you have inputted the information correctly and verified it's correct?

If you are still having issues with linking your credit card to your Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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TheresaB96
Level 9

Re: Credit Card Not Valid?

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Danny,

I had to plug in the entire system before my card was recognized.  But I am up and running. NOW, *HOW* do I get Travel Channel Go, WORKING?! Is that a subscription????

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RokuDanny-R
Roku Employee
Roku Employee

Re: Credit Card Not Valid?

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@TheresaB96 

Thanks for the update.

Please be aware that certain channels may require a TV/cable subscription to access their content.

For more information about that channel's subscription and access, you'll want to contact Travel Channel Go support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Travel Channel support here: https://watch.travelchannel.com/general/faq

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Charlie69
Level 7

Re: Credit Card Not Valid?

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How do I input my new credit card info??????

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Charlie69
Level 7

Re: Credit Card Not Valid?

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I have an existing account....just need to update credit card info

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Charlie69
Level 7

Re: Credit Card Not Valid?

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Why is it so difficult to just update my account???  can someone please help me????

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DBDukes
Community Streaming Expert

Re: Credit Card Not Valid?

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@Charlie69 

Go to https://my.roku.com and select the Update button under Payment Method.

EDIT: I responded to your first post. The others posts you made were of no use and accomplished nothing.

EDIT: Oh, and since you've never been to that page, you might want to look at the PIN Preference settings. That's where you set it to require a PIN to actually complete a purchase. That prevents kids or others from buying something or subscribing to something without your permission.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

TrooperDada326
Level 10

Re: Credit Card Not Valid?

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@Charlie69 @this thread is 2 years old by the way 

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