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TheresaB96
Level 8

Credit Card Not Valid?

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I am TRYING to set up ACCOUNT INFORMATION. My current bank card IS NOT overdrawn....so, why is your website asking me for a "VALID" Card????

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RokuDanny-R
Roku Employee
Roku Employee

Re: Credit Card Not Valid?

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@TheresaB96 

Thanks for the inquiry.

When you inputted your credit card information, did you make sure that you have inputted the information correctly and verified it's correct?

If you are still having issues with linking your credit card to your Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Credit Card Not Valid?

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@TheresaB96 

Thanks for the inquiry.

When you inputted your credit card information, did you make sure that you have inputted the information correctly and verified it's correct?

If you are still having issues with linking your credit card to your Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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TheresaB96
Level 8

Re: Credit Card Not Valid?

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Danny,

I had to plug in the entire system before my card was recognized.  But I am up and running. NOW, *HOW* do I get Travel Channel Go, WORKING?! Is that a subscription????

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RokuDanny-R
Roku Employee
Roku Employee

Re: Credit Card Not Valid?

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@TheresaB96 

Thanks for the update.

Please be aware that certain channels may require a TV/cable subscription to access their content.

For more information about that channel's subscription and access, you'll want to contact Travel Channel Go support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Travel Channel support here: https://watch.travelchannel.com/general/faq

Thanks,
Danny

Danny R.
Roku Forum Moderator
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