Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Katg83
Level 7

Creating a new account

Jump to solution

I was given a tv with a roku device attached and I can still access the account that was originally set up. I’d like to sign out and set up my own account. Can I do this? I don’t want to log out and not be able to get back in!

0 Kudos
1 Solution

Accepted Solutions
renojim
Level 21

Re: Creating a new account

Jump to solution

You have to factory reset the Roku to link it to different account.

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

Then you can go through the initial setup again and link it to your new account.  Just make sure you go to https://roku.com/link and don't fall for any scams trying to get you to pay for an account.

View solution in original post

0 Kudos
1 Reply
renojim
Level 21

Re: Creating a new account

Jump to solution

You have to factory reset the Roku to link it to different account.

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

Then you can go through the initial setup again and link it to your new account.  Just make sure you go to https://roku.com/link and don't fall for any scams trying to get you to pay for an account.

View solution in original post

0 Kudos