Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Katg83
Level 7

Creating a new account

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I was given a tv with a roku device attached and I can still access the account that was originally set up. I’d like to sign out and set up my own account. Can I do this? I don’t want to log out and not be able to get back in!

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renojim
Community Streaming Expert

Re: Creating a new account

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You have to factory reset the Roku to link it to different account.

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

Then you can go through the initial setup again and link it to your new account.  Just make sure you go to https://roku.com/link and don't fall for any scams trying to get you to pay for an account.

Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Creating a new account

Jump to solution

You have to factory reset the Roku to link it to different account.

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

Then you can go through the initial setup again and link it to your new account.  Just make sure you go to https://roku.com/link and don't fall for any scams trying to get you to pay for an account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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Joylander50
Level 7

kelleyjoylander8@gmail.com

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@Katg83 wrote:

I was given a tv with a roku device attached and I can still access the account that was originally set up. I’d like to sign out and set up my own account. Can I do this? I don’t want to log out and not be able to get back in!


 

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