Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Suttleme
Level 8

Contract Agreements

Jump to solution

@Whydon't I see costs listed for contract agreements for 2 yrs, 5 yrs, 7 yrs, and lifetime to use the service.  I thought Roku is free, unless you rent, buy or subscribe to a channel that's considered prime, e.g. Showtime, HBO, etc.  I have been notified, via text, that I have to renew and select the 2/5/7/lifetime @ costs for 2 yrs/$149.99, 5 yrs/$199.99, 7 yrs/$249.99, or lifetime/$299.99.  Please explain!

0 Kudos
1 Solution

Accepted Solutions
Suttleme
Level 8

Re: Contract Agreements

Jump to solution

I'm helping a friend... His phone number is on his Roku acct.   I don't believe he's called Roku for anything.  So, can you confirm that Roku has no contract agreement for annual or more years renewal?

View solution in original post

0 Kudos
6 REPLIES 6\
Strega
Level 16

Re: Contract Agreements

Jump to solution

For starters, did you even give Roku your phone number? 

Sounds like a scam to me.

Hopefully you didn't call anyone on the phone when you set up your Roku. 

 

 

0 Kudos
renojim
Community Streaming Expert

Re: Contract Agreements

Jump to solution

Do you honestly think a reputable company would send you a text message?  It's absolutely a scam!

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Suttleme
Level 8

Re: Contract Agreements

Jump to solution

I'm helping a friend... His phone number is on his Roku acct.   I don't believe he's called Roku for anything.  So, can you confirm that Roku has no contract agreement for annual or more years renewal?

0 Kudos
Suttleme
Level 8

Re: Contract Agreements

Jump to solution

I'm helping a friend.  His phone number is on his Roku acct; yet, I don't believe he called anyone.  So, can you confirm there's no contract agreement with Roku?

0 Kudos
AvsGunnar
Community Streaming Expert

Re: Contract Agreements

Jump to solution

Yes, there is no "contract agreement" regarding daily, weekly, monthly, or lifetime pricing plans.  You only pay for the Roku device itself.  The Roku platform itself is free.  Certain Channels on the Roku platform charge a monthly service.  Other Channels entirely free.  You do not pay any kind of fee to use the Roku.

A good starting point may be for you and your friend to visit Roku's homepage https://www.roku.com/ and read "How it Works".  This website will explain how Roku works.

As @Strega and @renojim indicated, it was an attempted scam.

Make sure you setup your Roku device through the Roku.com website and view your settings under the My Account Dashboard after you login.  You have to make sure you type in the correct website links during the setup of Roku and avoid browser misredirects or spelling errors.

Hope that helps.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
0 Kudos
Strega
Level 16

Re: Contract Agreements

Jump to solution

By the way, I just logged into my Roku account and I couldn't find a place to enter a phone number.  Even under the communication center, it only wanted to know how much email I wanted, nothing about a phone number. 

0 Kudos