Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Suttleme
Level 8

Contract Agreements

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@Whydon't I see costs listed for contract agreements for 2 yrs, 5 yrs, 7 yrs, and lifetime to use the service.  I thought Roku is free, unless you rent, buy or subscribe to a channel that's considered prime, e.g. Showtime, HBO, etc.  I have been notified, via text, that I have to renew and select the 2/5/7/lifetime @ costs for 2 yrs/$149.99, 5 yrs/$199.99, 7 yrs/$249.99, or lifetime/$299.99.  Please explain!

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Suttleme
Level 8

Re: Contract Agreements

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I'm helping a friend... His phone number is on his Roku acct.   I don't believe he's called Roku for anything.  So, can you confirm that Roku has no contract agreement for annual or more years renewal?

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Strega
Level 14

Re: Contract Agreements

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For starters, did you even give Roku your phone number? 

Sounds like a scam to me.

Hopefully you didn't call anyone on the phone when you set up your Roku. 

 

 

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renojim
Level 21

Re: Contract Agreements

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Do you honestly think a reputable company would send you a text message?  It's absolutely a scam!

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Suttleme
Level 8

Re: Contract Agreements

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I'm helping a friend... His phone number is on his Roku acct.   I don't believe he's called Roku for anything.  So, can you confirm that Roku has no contract agreement for annual or more years renewal?

View solution in original post

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Suttleme
Level 8

Re: Contract Agreements

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I'm helping a friend.  His phone number is on his Roku acct; yet, I don't believe he called anyone.  So, can you confirm there's no contract agreement with Roku?

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AvsGunnar
Level 12

Re: Contract Agreements

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Yes, there is no "contract agreement" regarding daily, weekly, monthly, or lifetime pricing plans.  You only pay for the Roku device itself.  The Roku platform itself is free.  Certain Channels on the Roku platform charge a monthly service.  Other Channels entirely free.  You do not pay any kind of fee to use the Roku.

A good starting point may be for you and your friend to visit Roku's homepage https://www.roku.com/ and read "How it Works".  This website will explain how Roku works.

As @Strega and @renojim indicated, it was an attempted scam.

Make sure you setup your Roku device through the Roku.com website and view your settings under the My Account Dashboard after you login.  You have to make sure you type in the correct website links during the setup of Roku and avoid browser misredirects or spelling errors.

Hope that helps.

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Strega
Level 14

Re: Contract Agreements

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By the way, I just logged into my Roku account and I couldn't find a place to enter a phone number.  Even under the communication center, it only wanted to know how much email I wanted, nothing about a phone number. 

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