Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Fjoslyn
Level 7

Re: Contact Customer Support

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Please cancel the monthly payment of $7.37 you deduct from my checking account. I do not want this channel.

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TrooperDada326
Level 12

Re: Contact Customer Support

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Thanks for posting in the Roku Community!

You may unsubscribe the channels from your TV or online account.

To cancel or unsubscribe from your Roku streaming device:
1. Press the Home button on Roku remote on your Roku remote.
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
3. Press the Star button * on Roku remote on your remote to open the options menu.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done.

To cancel or unsubscribe from a mobile device or PC
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account. 
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions and select Cancel subscription.
5. Select a cancelation reason to complete the process.
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

You may also refer to this link: How do I unsubscribe or cancel my subscription? | Official Roku Support

If you need further assistance, feel free to contact Roku support.

Let me know if you have any other questions, and have a good day!

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DBDukes
Community Streaming Expert

Re: Contact Customer Support

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@westnela_1976 wrote:

Please have someone call me about my account xxx-xxx-xxxx


Never post personal information, including phone number anywhere public. You should go back to your post, click the three dots, click Edit Reply, and remove the phone number.

As for support issues, you could just state what the problem is. Perhaps someone here has a solution.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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charletwall
Level 7

charge on my card for roku

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I want to know why I was charged 33 dollar for Roku

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Basil
Level 12

Re: charge on my card for roku

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@charletwall 

If you go to https://my.roku.com and click on the Manage your subscriptions link. If Roku charged you for something, it will be listed there.

Basil
Longtime Roku user
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JStroud54
Level 7

Re: Contact Customer Support

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I received an unsolicited phone call from a young man claiming he was going to give me $250 refund do to issues with services not performing correctly.  It turned out to be a scam.  The $250 became $2500 and he claimed I was trying to beat him out of money and he was going to lose his job.  He wanted me to go to Walmart, CVS, or Walgreens and buy gift cards to supposedly pay the excess money back.  My question is:

Has Roku's computer system been hacked?  How did this character get my information?  Is this going to be an ongoing problem with Roku?

Please advise quickly because I need to get my banking information cleared up.

Thank you in advance for your quick response and help.

Jane Stroud

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Streamer317
Level 12

Re: Contact Customer Support

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This has absolutely nothing to do with Roku. It's called a scammer. 

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HDMIGuy
Level 13

Re: Contact Customer Support

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I hope you did not give this person any account information from Roku or your financial institution.  If you gave him financial information contact your bank or credit card company immediately.  This call has nothing to do with Roku but was a scammer.

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DRM1823
Level 7

Re: Contact Customer Support

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Help. I was charged for a subscription I cancelled

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renojim
Community Streaming Expert

Re: Contact Customer Support

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@DRM1823, https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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