Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Rjrjr
Level 7

Re: Contact Customer Support

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Can not connect to wifi

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jeffmiller74
Level 7

Re: Contact Customer Support

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Hello, my name if Jeff Miller. Roku took 89.00 out of my banking account for amc.  Why was I charged so much for this one channel?

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renojim
Community Streaming Expert

Re: Contact Customer Support

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@jeffmiller74, check your subscriptions at https://my.roku.com/account/subscriptions and your purchases at https://my.roku.com/account/purchases .

You can get support with billing issues at https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Kr0226
Level 7

Re: Contact Customer Support

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There are some charges on my account that should not be there I subscribe to Zeus 3 days ago that should be the only charge I should have $5 I see you all have took almost $200 out of my account for what

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renojim
Community Streaming Expert

Re: Contact Customer Support

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@Kr0226, see the post right above yours.

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Help others find this answer and click "Accept as Solution."
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Sa7
Level 7

Re: Contact Customer Support

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I removed 3 channels but didn't follow the prompts and I don't think I cancelled them

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RokuKariza-D
Roku Employee
Roku Employee

Re: Contact Customer Support

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Hey @Sa7

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ShannonGregg
Level 7

Re: Contact Customer Support

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Can I get internet with y’all 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Contact Customer Support

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Hi @ShannonGregg

Thanks for the inquiry.

Please be advised that we do not offer internet service, but we sell devices that will allow you to watch your favorite shows and channels on your TV screen. Feel free to check our product page here: https://www.roku.com/products/players

I hope this helps!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ericksonaimee8
Level 7

Re: Contact Customer Support

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Can I exchange Hisense 32 TV if I dropped it thru the Manufacturer if under a year old @ purchase date of 1/08/2021?

[personal information removed]

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