Accounts, Billing, & Orders

[Rjrjr]

Can not connect to wifi

[jeffmiller74]

Hello, my name if Jeff Miller. Roku took 89.00 out of my banking account for amc.  Why was I charged so much for this one channel?

[renojim]

@jeffmiller74, check your subscriptions at https://my.roku.com/account/subscriptions and your purchases at https://my.roku.com/account/purchases .

You can get support with billing issues at https://support.roku.com/contactus

[Kr0226]

There are some charges on my account that should not be there I subscribe to Zeus 3 days ago that should be the only charge I should have $5 I see you all have took almost $200 out of my account for what

[renojim]

@Kr0226, see the post right above yours.

[Sa7]

I removed 3 channels but didn't follow the prompts and I don't think I cancelled them

[RokuKariza-D · Accepted solution]

Hey @Sa7

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[ShannonGregg]

Can I get internet with y’all 

[RokuKariza-D]

Hi @ShannonGregg

Thanks for the inquiry.

Please be advised that we do not offer internet service, but we sell devices that will allow you to watch your favorite shows and channels on your TV screen. Feel free to check our product page here: https://www.roku.com/products/players

I hope this helps!

All the best,
Kariza

[ericksonaimee8]

Can I exchange Hisense 32 TV if I dropped it thru the Manufacturer if under a year old @ purchase date of 1/08/2021?

[personal information removed]