Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Cheryle1
Level 7

Re: Contact Customer Support

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I did not buy CBS but it came out of my bank

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rightcenter50
Level 7

Re: Contact Customer Support

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thank you for getting back to me. I have called Spectrum 3 times and have had them out twice and they claim its the ROKU. The sports channels come up, but there is a huge delay on screen. Audio is fine but it constantly buffers the picture. I have Samsung TVs in my house that I also use the spectrum app on and those tvs are fine. The two tvs in my house that have ROKU's no longer display several of my sports channels. Everything else works fine. ESPN desportes works fine but my regular espn channels buffer the entire time. You get glimpes of what is on but the buffering is so bad that you cant watch it. I even bought new ROKU's and they dont work either. Not sure what to do with this. Spectrum says its not them becuase it works on the other tv's, the ROKU is the issue? Not sure what to do at this point. 

thanks

Billy

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RokuDanny-R
Roku Employee
Roku Employee

Re: Contact Customer Support

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@Cheryle1

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Joe19
Level 7

Re: Contact Customer Support

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In regards to a chat I had with customer support and an email, (We received your support request #4326106), there has been no additional contact.

It was a simple question about being able to access HULU Live TV.

 

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Joe19
Level 7

Re: Contact Customer Support

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I have made repeated attempts, still nothing.

Should I go back to Fire Stick?

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RokuMary-F
Roku Employee
Roku Employee

Re: Contact Customer Support

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Hi @Joe19,

Thanks for keeping in touch and inquiring about an update.

We'll have a member of our Support team follow up on this case. Rest assured that we'll send you an update via email once we have it.

If you need further assistance, feel free to contact Roku support.

We appreciate your patience for the time being!

Kind regards,
Mary

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bobaltman
Level 7

Re: Contact Customer Support

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I need to cancel my ESPN account.

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RokuMary-F
Roku Employee
Roku Employee

Re: Contact Customer Support

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Hi @bobaltman,

Thanks for posting in the Roku Community!

You may unsubscribe the channels from your TV or online account.

To cancel or unsubscribe from your Roku streaming device:
1. Press the Home button on Roku remote on your Roku remote.
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
3. Press the Star button * on Roku remote on your remote to open the options menu.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done.

To cancel or unsubscribe from a mobile device or PC
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account. 
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions and select Cancel subscription.
5. Select a cancelation reason to complete the process.
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

You may also refer to this link: How do I unsubscribe or cancel my subscription? | Official Roku Support

If you need further assistance, feel free to contact Roku support.

Let me know if you have any other questions, and have a good day!

Kind regards,
Mary

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dsandbank
Level 7

Re: Contact Customer Support

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screen froze

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RokuKariza-D
Roku Employee
Roku Employee

Re: Contact Customer Support

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Hi @dsandbank

We're here to help!

Could you tell us more about the issue you're running into? We'll be able to assist you once we have further details of your concern.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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