Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Abraham2
Level 7

Complaints

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Not only did Roku wrongfully charge my mom a couple months, but the streaming stick+ needs a physical remote to reset it ( which was stolen from us) and not to mention it didn't even work right in the first place, now we can't even watch our tv because if it🙄

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RokuDanny-R
Roku Employee
Roku Employee

Re: Do. Not. Buy

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@Abraham2

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

In regards to your Roku device remote, Roku Streaming Sticks will need a physical remote to operate. If you know the Roku model device you have, you can purchase a replacement remote from our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Strega
Level 15

Re: Do. Not. Buy

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Keep in mind that you can create a roku account with no credit card at all at:

https://my.roku.com/signup/nocc

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RokuDanny-R
Roku Employee
Roku Employee

Re: Do. Not. Buy

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@Abraham2

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

In regards to your Roku device remote, Roku Streaming Sticks will need a physical remote to operate. If you know the Roku model device you have, you can purchase a replacement remote from our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Verahill
Level 7

Re: Complaints

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What to unsubscribe to the channels and stop taking money off my cash app card 

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renojim
Community Streaming Expert

Re: Complaints

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You can manage your subscriptions here:  https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuMary-F
Roku Employee
Roku Employee

Re: Complaints

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Hi @Verahill,

Thanks for the post.

You may unsubscribe the channels from your TV or online account. On your TV, highlight the channel and press the * button to manage the subscription and cancel the subscription.

I've provided a link to go into further detail: https://support.roku.com/article/208756478.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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