Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7


I paid for two day shipping on Wednesday it’s now Tuesday still don’t have my remote what was the purpose of paying an extra 25 bucks to still not have what I ordered. Why isn’t there anywhere to contact you guys about this. Completely frustrated this is the service I get. 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Complaint

Hi @Lsmith12,

Thanks for posting in the Roku Community!

I apologize for your experience here. I can understand how that may be frustrating.

For order-related issues, it is more effective to reach out to our support team directly here for your 'Account or billing' issue, here: They will be able to further assist you.

We appreciate your patience with this matter!


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