Accounts, Billing, & Orders

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None-ya-busines
Level 7

Comfirmation purchase items but than received a email stating I need to re purchase items

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I was on roku.com in my account trying to upgrade my roku and I tried to purchase it and I got confirmation numbers and than I received a email  stating unfortunately  could jot do it and I needed go back to account and repurchase items  which I have done 3 **bleep** times why is this!!!!!! I surly hope you don't intend to charch me for all 3 times doing this 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Comfirmation purchase items but than received a email stating I need to re purchase items

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@None-ya-busines

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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DBDukes
Level 16

Re: Comfirmation purchase items but than received a email stating I need to re purchase items

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Keep those emails. Also, await someone from Roku, perhaps @RokuDanny-R , to assist further. He can help run down if the orders did go through and there's the possibility of charges for things you don't want. Or he may be able to help with determining the details of the issue with the order.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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None-ya-busines
Level 7

Re: Comfirmation purchase items but than received a email stating I need to re purchase items

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How do I contact them outside of this because emailing don't work I don't have phone number for it either 

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DBDukes
Level 16

Re: Comfirmation purchase items but than received a email stating I need to re purchase items

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He's been tagged in this thread. My adding the reference to him will cause him to get the notification. Or, you can PM him directly by clicking his name in my earlier comment.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuDanny-R
Roku Employee
Roku Employee

Re: Comfirmation purchase items but than received a email stating I need to re purchase items

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@None-ya-busines

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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