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Johnny8bravo
Level 7

Clicked renew starz but wron account

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Another individual had logged into Starz on my Roku device at some point and since cancelled.  My son clicked the renew button on Starz yesterday and it renewed my friends subscription it appears.  I logged his account off so is there anyway to utilize the payment on my own starz account now that my Roku paid for it?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Clicked renew starz but wrong account

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@Johnny8bravo 

Thanks for the inquiry.

Subscriptions charges are tied to the account that they are linked to and are non transferrable. If you made the purchase through Starz directly, you would need to contact Starz support for further assistance. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Starz support here: https://www.starz.com/us/en/faq

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Clicked renew starz but wrong account

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@Johnny8bravo 

Thanks for the inquiry.

Subscriptions charges are tied to the account that they are linked to and are non transferrable. If you made the purchase through Starz directly, you would need to contact Starz support for further assistance. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Starz support here: https://www.starz.com/us/en/faq

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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