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Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Children able to purchase gambling credits on RokuTV

My 6 year old inadvertently purchased $75 worth of gambling credits via RokuTV. After raising the issue with Roku they refused to issue a refund, saying all purchases are final and non-refundable. How is this acceptable given children are legally not permitted to gamble in the US? At minimum, there should be some kind of age verification practice in place for 18+ products and content.

I have since added a PIN to my account but am very disappointed in my experience with Roku on this matter. Will be disputing this charge with my payment provider and also discussing legal remedies.

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