Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Charging

Why are we gonna get charged 79.99 a year or 139.99 lifetime if you Roku stick is older than 2 years? When they say it’s free

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4 Replies
Level 21

Re: Charging

THAT IS A SCAM!!! DON'T PAY ANYONE!!!

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Level 19

Re: Charging

If you've already paid it, dispute the charge with your credit card company immediately.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Charging

Are these the ones that you will have to pay a fee on? If so if I buy a new stick will I still have those charges 

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Level 19

Re: Charging


@Momto2boys wrote:

Are these the ones that you will have to pay a fee on? If so if I buy a new stick will I still have those charges 


There are NO Roku models that you have to pay a fee on, no matter how old they are.  There are no charges just to use a Roku.  Anyone charging you to register and/or use a Roku is a scammer thief trying to separate you from your money.

There are specific channels, however, that may require you to purchase a subscription in order to watch. 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos