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Socalwoman88
Level 7

Charges to my and dad's joint account unauthorized

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Hello,

We received our CC Statement today and there is about $50 of unspecified Roku Channel Charges that we want to resolve and get refunded on our CC account. How do we do this?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charges to my and dad's joint account unauthorized

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@Socalwoman88

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charges to my and dad's joint account unauthorized

Jump to solution

@Socalwoman88

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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