Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Miasdaddy0808
Level 7

Charges on my account?

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I want to know why y'all took 64.99 and 9.99 off my card I want my money back before I   charge y'all for theft y'all charged me for something I dont have on my TV so I want my money put back in my card asap

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charges on my account?

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@Miasdaddy0808 

Thanks for the inquiry.

Did you recently sign up for a free trial channel subscription on your Roku account? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscription to see a list of current subscriptions through Roku that you may be charged for.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charges on my account?

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@Miasdaddy0808 

Thanks for the inquiry.

Did you recently sign up for a free trial channel subscription on your Roku account? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscription to see a list of current subscriptions through Roku that you may be charged for.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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amelialugo
Level 7

Re: Charges on my account?

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I noticed a charge to my account for 16.23, I believe this us HBOMax which has been charged on a different credit card for 6 months. 

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amelialugo
Level 7

Re: Charges on my account?

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We did but renewed on a different credit card

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charges on my account?

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@amelialugo 

Thanks for the update.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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