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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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BR6020
Level 7

Charges made to bank account for a Verizon free promotion

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Charges have been deducted for the Disney channel on the wrong email address which should be free from a Verizon promotion. I would like a refund for those charges.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charges made to bank account for a Verizon free promotion

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@skideric 

Thanks for the post.

As stated in my previous post, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charges made to bank account for a Verizon free promotion

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@BR6020 

Thanks for the post.

If you purchased the subscription through Roku Pay and need assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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skideric
Level 8

Re: Charges made to bank account for a Verizon free promotion

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Same here!

Had FREE Disney+ with Verizon until Dec 12.

Just happen to notice Roku Charge on Bank Card.Then,after checking i find they have been charging me for Disney+ for last 3 MONTHS!

Never Authorized ANY CHARGES!

They need to REFUND our MONEY,PRONTO !!!!

Need to go to Social Media with this i guess....

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skideric
Level 8

Re: Charges made to bank account for a Verizon free promotion

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NO,that's the Problem!

Just logged into Disney+,is ALL.

Never Subed through Roku!

REFUND!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charges made to bank account for a Verizon free promotion

Jump to solution

@skideric 

Thanks for the post.

As stated in my previous post, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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