Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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OverIt
Level 7

Charges I don't understand... Why can't we talk to a human?????

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I have been charged for the past few months for CBS- $9.99 and ESPN- $5.99.

I have tried emailing, calling just tells you to go online...

went to https://my.roku.com/ and clicked Manage your subscriptions to check for subscriptions on your account, and there were none.

There is nothing in my account about either channel and when I go to the channel to see if it will even let me watch, it won't. 

There is no subscription to cancel. There is no purchase history at all.

How do you get someone to cancel these from my account so I am not charged MONTHLY??? For nothing!!

And a refund would be amazing!!!!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Charges I don't understand... Why can't we talk to a human?????

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Hello @OverIt

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

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RokuKariza-D
Roku Employee
Roku Employee

Re: Charges I don't understand... Why can't we talk to a human?????

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Hello @OverIt

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

View solution in original post

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DBDukes
Community Streaming Expert

Re: Charges I don't understand... Why can't we talk to a human?????

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Please specifically and explicitly state that you went to https://my.roku.com/ and clicked Manage your subscriptions to check for subscriptions on your account, and that there were none.

If you haven't done that, do so.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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OverIt
Level 7

Re: Charges I don't understand... Why can't we talk to a human?????

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Tried that too...

We found 0 invoices in your account
For more assistance, please read these articles:
 
Went to the article and it says the same old thing. I have tried multiple times.
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